circle Privacy Policy

Our contact details

Address: Unit 2, Morston Court, Aisecome Way, Weston-Super-Mare, BS22 8NG
Phone Number: 01934 805830
E-mail: hello@elboroughcares.co.uk

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • Medical history and personal information pertaining to a service user

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • People who receive a service from us
  • People who work for us

We use the information that you have given us in order to provide support and care services, personal care and treatment of disease, disorder, injury or rehabilitation

We may share this information with local authority social workers, commissioners, safeguarding teams as well as NHS departments, General Practitioners and other allied health professionals.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting hello@elboroughcares.co.uk

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information

Your information is securely stored.

We keep personal care documents and staff records for up to 7 years. We will then dispose your information by secure confidential waste disposal.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@elboroughcareservices.co.uk or 01934 805830 if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at 01934 805830 or hello@elboroughcares.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk